BOOKING TERMS & CONDITIONS
Booking Confirmation
Following your booking and confirmed deposit/balance payment you will receive a receipt email confirming your payment (check your spam). Deposits are non-refundable and may only be transferred at the discretion of the owners. Any booking that has not had its balance paid by the due date will be cancelled with all monies already paid being forfeited. The deposit required is £60 or payment in full if less than £60 - the balance will be due 4 weeks prior to your visit.
Conditions of Booking
We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made.
Holiday Amendments
Changes to your holiday during your stay
We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
Amendments to your booking
After you have paid your Deposit/Balance you may wish to change some elements of the Holiday, e.g. type of pitch, duration, date etc. We will try to meet your request and it will incur a £10 administration charge. It may be necessary to cancel your break due to illness, accident or change of circumstances. We do not issue refunds, however we will endeavour to come to an arrangement to transfer a booking to a date in the same holiday season. Failure to provide satisfactory explanation or written cancellation will not be entitled to a transfer of stay.
Despite our best efforts, it is always possible that a holiday may be incorrectly priced. In such an event, we may contact you and give you the option to either:
• Pay the correct price to retain your booking.
• Cancel your booking and receive a full refund.
If we make any major alterations to your booking
We try very hard to provide all facilities as advertised on our website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you as soon as possible.
If we cancel your booking
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options:
A. accept the alternative arrangements as notified to you
B. choose another available break from us at the advertised price
C. cancel your holiday with a full refund of any money you have paid
Rules and Regulations (Please see the on-site TCs)
The person completing the booking is responsible for the conduct of their party. It is your responsibility to read the rules & regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. Newborough Holidays reserves the right to ban individuals from future use of the campsite.
All guests to read and adhere to our on-site Terms and Conditions.
Liability
Anyone defacing or causing damage to any buildings, equipment or property of the campsite faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any park facility or other resident’s property.
Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Newborough Holidays or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the campsite or vicinity of the campsite. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality.
Data Protection
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.